Shipping + Returns

How will my items be shipped?

All our items are shipped via USPS and UPS Ground. Paper swatches are shipped via USPS First Class (without tracking).

How much will shipping be for my order?

Online shop orders over $35 ship free with standard shipping. Discount applies automatically at checkout. Excludes custom and print shop orders that are invoiced (shipping is itemized separately).

For invoiced custom and print shop orders, shipping is itemized separately and ranges from $15-45, depending on final weight with UPS. International and expedited shipping options require additional shipping.

If there are any other questions you might have, please do not hesitate to contact us at info@modestpaper.com or using our contact form. We typically respond within a 24-48 hours.

SHIPPING TIMES

Domestic

Ground shipping usually takes 2-7 business days.

Expedited shipping is 1-3 business days.

International

Additional taxes may apply for orders shipped outside of the United States.

All charges for customs clearance is the responsibility of the recipient.

Transit times may vary on region. Typically, shipments take around 2-5 weeks to arrive.

Please keep in mind, First Class shipments are not accompanied with a tracking number once the shipment has left the US.

LOST PACKAGES

If tracking shows no information

Unfortunately, we cannot control third party shipments. Please allow a couple extra days for tracking information to be made available.

If tracking shows as delivered, but you have not received it

Please check with your local post office. Also, please check if a nearby neighbor or your reception if someone else has received it. Sometimes USPS takes a few additional days to deliver even though they have already marked the package as delivered.

If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.

Modest Paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

If you have any other concerns or questions, feel free to contact us anytime.

RETURNS

Standard Envelopes

For standard envelopes ONLY, returns are accepted within 14 days or receiving your item. Items must be returned in their original, like-new condition in order to receive a refund to your original payment method. Items returned in damaged condition will receive a store credit only.

There is a 50% restocking fee applied to all returns and will be deducted from your total order total. Returns are paid for and handled by the customer.

Styled Envelopes, Liners, Pockets, and Printed Envelopes

All styled envelopes (arch, wave, hand torn), liners, pockets, printed envelopes, printed cards are all MADE-TO-ORDER and are FINAL ASLE.

We do not return items that are made-to-order.

CANCELLATIONS

Standard Envelopes

Once your standard envelope order has processed, there is a 50% restocking fee applied to cancellations. Usually this occurs when your order has already been prepared for shipping. If your order is cancelled before your order is processed, there is a 3% cancellation fee applied to your refund.

Styled Envelopes, Liners, Pockets + Other Custom Orders

Once your styled envelope, liner, or pocket order have processed, there is a 50% restocking fee applied to cancellations. Usually this occurs when materials have already been ordered for your custom order. If your order is cancelled before your order is processed, there is a 3% cancellation fee applied to your refund.