shipping + returns
Below are our shipping and return policies for our online shop and custom print orders. Please note most of our shop items are custom made and cannot be returned. We highly suggest purchasing a sample from our shop before placing your full order.
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how will my items be shipped?
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All our items are shipped via USPS and UPS. Samples are shipped via USPS first class (without tracking).
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how much will shipping be for my order?
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Orders are flat rate depending on order quantity. Orders placed in our online shop over $35 ship fee with ground shipping.​
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If there are any other questions you might have, please do not hesitate to contact us at info@modestpaper.com or using our contact form. We typically respond within a 24-48 hours.
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shipping times
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Domestic​
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Ground shipping usually takes 1-7 business days.
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Expedited shipping is 1-3 business days.
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International
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Additional shipping fees may apply for orders shipped outside of the united states.
All charges for customs clearance is the responsibility of the recipient.
Transit times may vary on region. typically, shipments take around 2-5 weeks to arrive.
Please keep in mind, first class shipments are not accompanied with a tracking number once the shipment has left the US.
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lost packages
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If tracking shows no information
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Unfortunately, we cannot control third party shipments. please allow a couple extra days for tracking information to be made available.
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If tracking shows as delivered, but you have not received it
Please check with your local post office. also, please check if a nearby neighbor or your reception if someone else has received it.​ sometimes usps takes a few additional days to deliver even though they have already marked the package as delivered.
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If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.
Modest paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
If you have any other concerns or questions, feel free to contact us anytime.
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Insurance
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For additional insurance coverage, please let us know at the time of your order to add.
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returns​
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Envelopes
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We accept returns for standard style gummed envelopes within 14 days of receiving the item. There is a 50% restocking fee and buyer pays for return shipping to the address below. Be sure to provide us with your tracking number for faster processing. If you prefer us to provide a return label, please contact us beforehand and the return shipping amount will be deducted from your order in addition to the restocking fee. All other paper goods are made-to-order and are all are final sale.​ Please purchase a paper swatch or print sample before ordering.
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Modest Paper
2209 E. Baseline Road
Suite 300-236
Claremont, CA 91711
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Supplies
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Supplies can be returned within 14 days of purchase and must be returned in new and unused condition for full refund. Buyer to pay for return shipping.
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cancellations​
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We do not accept cancellations for orders that have already entered into production.​
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