SHIPPING & RETURNS
HOW WILL MY STATIONERY BE SHIPPED?
Paper shop orders ship free ground over $50.
All our items are shipped via UPS ground (Guaranteed delivery). Paper swatches are shipped via USPS First Class (without tracking).
HOW MUCH WILL SHIPPING BE FOR MY ORDER?
For custom orders, shipping ranges from $15-45, depending on final weight with UPS. International and expedited shipping options require additional shipping.
If there are any other questions you might have, please do not hesitate to contact us at firstname.lastname@example.org or using our contact form. We typically respond within a 24-48 hours.
We do our best to ship retail orders within 5-7 business days, unless otherwise stated.
We ship orders via USPS as our main carrier and UPS for heavier packages.
Additional taxes may apply for orders shipped outside of the United States.
All charges for customs clearance is the responsibility of the recipient.
Transit times may vary on region. Typically, shipments take around 2-5 weeks to arrive.
Please keep in mind, First Class shipments are not accompanied with a tracking number once the shipment has left the US.
If tracking shows no information
Unfortunately, we cannot control third party shipments. Please allow a couple extra days for tracking information to be made available.
If tracking shows as delivered, but you have not received it
Please check with your local post office. Also, please check if a nearby neighbor or your reception if someone else has received it. Sometimes USPS takes a few additional days to deliver even though they have already marked the package as delivered.
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.
Modest Paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
If you have any other concerns or questions, feel free to contact us anytime.
We are happy to provide you with a full refund or exchange for goods (excluding the shipping charge if it is not due to an error on our end in their original condition provided you contact us within 7 days of receiving your order.
Shop items refer to non-custom or non-personalized items.
If you item was damaged upon receiving it, please contact us with a photo of the product within 10 days of receiving it and I will be more than happy to issue you a full refund.
CUSTOM & SEMI-CUSTOM ITEMS
Custom designed and semi-custom items are final sale and non-refundable.