shipping & returns

How will my items be shipped?

All our items are shipped via  USPS and UPS Ground. Paper swatches are shipped via USPS First Class (without tracking).

 

How much will shipping be for my order?

Online shop orders over $150 ship free. Discount applies automatically at checkout.  Excludes custom and print shop orders that are invoiced (shipping is itemized separately).

For custom and print shop orders, shipping ranges from $15-45, depending on final weight with UPS.  International and expedited shipping options require additional shipping.

If there are any other questions you might have, please do not hesitate to contact us at info@modestpaper.com or using our contact form. We typically respond within a 24-48 hours.

Do samples ship free?

Samples ship free using code SAMPLES. Limited to our paper swatches and print samples from our sample pages only.

 

 

SHIPPING

Domestic​

We do our best to ship retail orders within 5-7 business days, unless otherwise stated.

We ship orders via USPS as our main carrier and UPS for heavier packages.

International

Additional taxes may apply for orders shipped outside of the United States.

All charges for customs clearance is the responsibility of the recipient. 

Transit times may vary on region. Typically, shipments take around 2-5 weeks to arrive.

Please keep in mind, First Class shipments are not accompanied with a tracking number once the shipment has left the US.

 

 

LOST PACKAGES

If tracking shows no information

Unfortunately, we cannot control third party shipments. Please allow a couple extra days for tracking information to be made available.

 

If tracking shows as delivered, but you have not received it

 

Please check with your local post office. Also, please check if a nearby neighbor or your reception if someone else has received it.​ Sometimes USPS takes a few additional days to deliver even though they have already marked the package as delivered.

If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.

Modest Paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

 

If you have any other concerns or questions, feel free to contact us anytime.

RETURNS

Shop Items + Blank Papers

We are happy to provide you with a full refund or exchange for most blank paper goods (excluding the shipping charge if it is not due to an error on our end) in their original condition provided you contact us within 7 days of receiving your order.

Shop items refer to non-custom or non-personalized and blank items.

Liners + Pockets

 

Standard liners (other than Off-White), all styled liners and all pockets are made-to-order and considered a custom made item. These items are final sale and non-refundable. Please make sure you purchase a paper swatch prior to ordering.

If you item was damaged upon receiving it, please contact us with a photo of the product within 10 days of receiving it and I will be more than happy to issue you a full refund. 

 

Semi-Custom and Custom Items

Custom designed and semi-custom items are final sale and non-refundable.