SHIPPING & RETURNS
HOW WILL MY ITEMS BE SHIPPED?
All our items are shipped via USPS and UPS Ground. Paper swatches are shipped via USPS First Class (without tracking).
HOW MUCH WILL SHIPPING BE FOR MY ORDER?
Online shop orders over $35 ship free with standard shipping. Discount applies automatically at checkout. Excludes custom and print shop orders that are invoiced (shipping is itemized separately).
For invoiced custom and print shop orders, shipping is itemized separately and ranges from $15-45, depending on final weight with UPS. International and expedited shipping options require additional shipping.
If there are any other questions you might have, please do not hesitate to contact us at email@example.com or using our contact form. We typically respond within a 24-48 hours.
DO SAMPLES SHIP FREE?
Samples ship free with standard shipping using code SAMPLES. Limited to our paper swatches, design guide and print samples from our sample pages only.
DO NOT use samples code if selecting expedited shipping at checkout. Your order will default to standard shipping only if code is applied.
We do our best to ship retail orders within 3-5 business days, unless otherwise stated.
We ship orders via USPS as our main carrier and UPS for heavier packages.
Additional taxes may apply for orders shipped outside of the United States.
All charges for customs clearance is the responsibility of the recipient.
Transit times may vary on region. Typically, shipments take around 2-5 weeks to arrive.
Please keep in mind, First Class shipments are not accompanied with a tracking number once the shipment has left the US.
If tracking shows no information
Unfortunately, we cannot control third party shipments. Please allow a couple extra days for tracking information to be made available.
If tracking shows as delivered, but you have not received it
Please check with your local post office. Also, please check if a nearby neighbor or your reception if someone else has received it. Sometimes USPS takes a few additional days to deliver even though they have already marked the package as delivered.
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.
Modest Paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
If you have any other concerns or questions, feel free to contact us anytime.
We are happy to provide you with a refund or exchange for our online shop blank paper goods (excluding the shipping charge if it is not due to an error on our end) in their original condition provided you contact us within 7 days of receiving your order. Items must be returned in unused, undamaged, and new condition for a complete return.
There is a 15% restocking fee for returns. Items received back used or damaged have an additional 50% fee.
Shop items refer to non-custom or non-personalized and blank items (exceptions apply). Envelopes with added self-adhesive or printed envelopes are final sale.
Standard liners (other than off-white) are considered custom made-to-order and are final sale.
All styled liners (Arch, hand torn, etc.) are final sale.
Pockets of all types are custom made-to-order and are final sale.
Custom Design and Printed Paper Goods
All custom designed and custom printed items are final sale.