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Site Terms + Conditions

Site Terms

Deposit

Our custom design orders are mostly managed through our invoicing system. To begin the personalization and design process, we ask that a 50% deposit is paid to begin production of your order. The final balance is due once your order is ready to ship. Deposits are fully refundable until production has begun.

 

 

Proofing

For custom and semi-custom design projects, including artwork design and envelope print proofs, proofs may be revised up to 3 times with minimal changes. Additional revisions may include an additional design fee of $40 for each revision. Major changes are subject to a $45 re-design fee for each re-design. 

 

Visual mock-ups provided for custom design projects are not scaled to size and for visualization purposes only. Please refer to the proofs provided for the actual sizing, layout and placement.

If you are color matching for any of our printing and or papers, please request a paper swatch or purchase a full sized sample. We also match Pantone colors as needed.

Upon payment of invoice, client agrees that the order has fully been reviewed and every detail is correct including the

current shipping address. Changes cannot be made once order has been purchased.

Additional shipping may be charged if rate exceeds estimated price on invoice.

 

 

Shipping + Returns

Due to the custom and personalized nature of our custom products, all semi-custom, custom and print orders are final sale.  Shop items may be returned for a full refund if returned in new, unused, and in original condition except custom made-to-order items such as our styled envelopes and pockets. Return shipping is deducted from original amount paid. A 50% restocking fee will apply to all returns if received in original, like-new condition. For items returned in damaged condition, your refund will be credited in the form of a gift card or store credit.

Envelopes with added self-adhesive are non-refundable. All styled envelopes and liners are considered custom and are final sale.

 

Orders are accompanied with a tracking number. If you have any issues with your shipment, please contact us immediately.

 

For more information, please visit our FAQ page. 

To request a return, please email us at info@modestpaper.com for a return shipping label or ship orders back to the following address (be sure to include your order information):

Modest Paper

2209 E. Baseline Road, Suite 300-236

Claremont, CA 91711

 

Acceptance of Terms

Upon payment of design deposit, client agrees to all Modest Paper's terms and conditions as stated on this site.

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